• Manajemen Layanan TI (Q)
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    Greetings and Welcome to ITSM Course!
    Zoom meeting link
    Slides
    Submission link (ITS access only)
    Mid Exam
    Midterm exam
    Week 1 - Introduction to ITSM & Service Value
    Quiz: Understanding class rules
    Week 5 — Problem Management Practice
    Submission Link to CA 05 and Lab 02
    Week 6 — Change Enablement & Release Management
    Lab 03 Individual Work
    ServiceNow Tutorial
    Submission Link
    Week 7 — Service Level Management & Catalog
    Submission Link: Lab 3 and 4
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    Manajemen Layanan TI (Q)
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    1. Home
    2. Courses
    3. Institut Teknologi Sepuluh Nopember
    4. Sarjana
    5. Fakultas Teknologi Elektro dan Informatika Cerdas
    6. S-1 SISTEM INFORMASI KELAS INTERNASIONAL
    7. Semester Gasal 2025/2026
    8. Manajemen Layanan TI (Q)
    9. Summary

    Manajemen Layanan TI (Q)

    • Teacher: Hanim Maria Astuti

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    Sukolilo | Manyar | Tjokroaminoto
    Kampus Institut Teknologi
    Sepuluh Nopember Surabaya
    Phone: 031-5994251-54, 5947274, 5945472
    Fax: 031-5923465, 5947845

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    • Panduan Dosen
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