Perilaku Pelanggan & Branding (N)
0%
Previous
Course data
General
Announcements
Pertemuan 1 - Managing Customer Perception
Managing Customer Perception and Expectations in Sservice Business
Pertemuan 2 - Reading Article
Article - Customer Service Reps Works Best When They Work Together, But Only 12% of Companies Let Them
Deck PPT - Customer Service Reps Works Best When They Work Together, But Only 12% of Companies Let Them
Pertemuan 3 - Customer Experience Blueprint
Customer Experience Blueprint
Pertemuan 4 - Case Study: Oberoi Hotels
Case Study: Oberoi Hotels
Pertemuan 5 - Introduction in Depth-interview
Introduction in Depth-interview
Pertemuan 6 - Customer Loyalty Program
Customer Loyalty Program
Pertemuan 7 - Customer Community
Customer Community
Midterm and Final Exam Customer Behavior and Branding
Case Study: Brand Activism: Nike and Collin Kaepernick
Midterm and Final Exam Customer Behavior and Branding
Guide Midterm and Final Exam Customer Behavior and Branding
Pertemuan 9 - Pengantar Manajemen merek
Pengantar Manajemen Merek
Pertemuan 10 - Brand Repositioning
Brand Repositioning
Pertemuan 11 - Brand hierarchy management and brand leverage techniques
Brand hierarchy management and brand leverage techniques
Pertemuan 12 - Case study brand activism nike and collin kaepernick
Deck PPT - Case study: brand activism nike and collin kaepernick
Pertemuan 13 - Maketing communication: Brief Planning
Deck PPT - Marketing Communication: Brief Planning
Individual Assignment - Brief Planning
Pertemuan 14 - Marketing communication: Schedule planning and budgeting
Pertemuan 14 - Marketing communication: Schedule planning and budgeting
Assignment 14 - Marketing Communication: Schedule Planning and Budgeting
Pertemuan 15 - reading article OMNI CX
Article Reading
Deck PPT reading
Next
Side panel
Panduan Dosen
Unduh PDF
[Video] Panduan Membuat Video Asinkronus dengan Power Point
Panduan Mahasiswa
Unduh PDF
Log in
Username
Password
Remember username
Forgot Password?
Log in
Log in using your account on
Don't have an account?
Perilaku Pelanggan & Branding (N)
Home
Skip to main content
Course info
Home
Courses
Institut Teknologi Sepuluh Nopember
Magister
Sekolah Interdisiplin Manajemen Teknologi
S-2 MANAJEMEN TEKNOLOGI TECHNOMARKETING
Semester Genap 2022/2023
Perilaku Pelanggan & Branding (N)
Summary
Perilaku Pelanggan & Branding (N)
Teacher:
Jacob Silas Mussry
Teacher:
Jerry Dwi Trijoyo Purnomo