Manajemen Hubungan Pelanggan (Q)
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Chapter 1: Introduction to CRM
Chapter 1 Introduction to CRM
Chapter 2: Understanding Relationship
Chapter 2: Understanding Relationship
Chapter 3: MANAGING THE CUSTOMER LIFECYCLE - CUSTOMER ACQUISITION
Chapter 3: MANAGING THE CUSTOMER LIFECYCLE - CUSTOMER ACQUISITION
Chapter 4: Customer Retention and Development
Chapter 4 Customer Retention and Development
Chapter 5: Customer Portofolio Management
Chapter 5 Customer Portofolio Management
Chapter 6 How to Deliver Customer Experienced Value
Chapter 6 How to Deliver Customer Experienced Value
Quiz
Quiz 1
Chapter 7 Managing Customer Experience
Chapter 7 Managing Customer Experience
Chapter 8 Sales Force Automation
Chapter 8 Sales Force Automation
Chapter 9 Marketing Automation
Chapter 9 Marketing Automation
Chapter 10 Service Automation
10 Service Automation
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Manajemen Hubungan Pelanggan (Q)
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Institut Teknologi Sepuluh Nopember
Sarjana
Fakultas Teknologi Elektro dan Informatika Cerdas
S-1 SISTEM INFORMASI KELAS INTERNASIONAL
Semester Genap 2021/2022
Manajemen Hubungan Pelanggan (Q)
Summary
Manajemen Hubungan Pelanggan (Q)
Teacher:
Andre Parvian Aristio